Frequently Asked Questions
Everything you need to know about SikshyaLab — pricing, live classes, AI features, and getting started.
Getting Started
How long does it take to get started?
You can create an account and start using SikshyaLab in under 5 minutes. Full school setup with classes and students typically takes 1-2 hours with our guided onboarding.
Do I need technical expertise to use the platform?
Not at all! SikshyaLab is designed for educators, not IT experts. The interface is intuitive, and our support team is always ready to help.
Can I import my existing content?
Yes! You can upload documents, presentations, videos, and more. Our AI can also help convert your materials into interactive formats.
Is training provided for teachers?
Absolutely. We provide free onboarding sessions, video tutorials, and documentation. Enterprise plans include dedicated training sessions.
What devices and browsers are supported?
SikshyaLab works on all modern browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile). We also have native apps coming soon.
Pricing & Billing
How is pricing calculated?
Two separate things. A plan for the platform, priced by how many students you have enrolled — one flat monthly amount for the whole institution, never per user. Then live classrooms, bought separately and only if you teach live. Every plan includes all core features and a monthly AI pool shared across your institution.
Can I switch plans later?
Absolutely! Upgrade or downgrade anytime as your student count changes. Changes take effect from the next billing cycle, and all your data comes with you. Classrooms can be added or dropped separately from the plan.
What payment methods do you accept?
Bank transfer or card. You tell us the plan you want, we send an invoice, and your account is activated once payment clears. Paying yearly saves between 11% and 17%, depending on the plan.
What about storage overage?
Beyond your included storage, additional space is रू 5/GB/month — same flat rate on every plan. Recordings are kept while you're subscribed; storage caps are upgrade triggers, not deletion triggers.
Do you offer discounts for schools?
Custom Enterprise pricing is available for institutions that outgrow Lab 1500 (over 1,500 students enrolled) or have special requirements (multi-branch, custom classroom sizes, custom AI pools). Contact us for a quote.
Live Classes & AI
How much do live classes cost?
Live teaching is bought as classrooms, separately from your plan, from रू 2,199 a month when billed yearly. A classroom is sized by how many students sit in one class at one time — up to 100, 200, 500, 1,000 or 1,500 — and you can mix sizes. Live chat, screen sharing and recordings are included at no extra charge.
How many classrooms do I need?
One for every class that runs at the SAME TIME. Grade 10 at 9 AM, Grade 11 at 11 AM and Grade 12 at 2 PM all fit in a single classroom — classes back to back cost nothing extra. You need a second classroom only when two teachers teach live at the same moment.
Are live classes limited by hours or by number of classes?
Neither. Unlimited classes and unlimited hours, on every classroom size. What we charge for is how many classes run at the same time, not how long they last.
Can I try live classes before paying for them?
Yes. The Free plan includes 30 minutes of live class time — a one-time trial, not a monthly allowance — so you can run a real class with real students before deciding. Nothing is charged during the trial and no card is required.
How does the AI pool work?
Each plan includes a monthly pool of AI Assistant messages, generations (quizzes, mindmaps, flashcards, notes), and scan pages shared across your whole institution. Your admin dashboard shows exactly which students are using how much. If the pool runs out, buy a top-up pack or upgrade — no student is ever asked to pay individually.
What if my AI pool runs out mid-month?
Top-up packs are available anytime: +10,000 AI messages or +500 generations for रू 1,500 each. Pools reset at the start of every month.
Still have questions?
Our team is happy to help — reach out and we'll get back to youwithin 1 hour.
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